From: route@monster.com
Sent: Friday, April 14, 2017 2:51 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: asr provisioner
This resume has been forwarded to
you at the request of Monster User xapeix03
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Nichelle Wimbley-Hamer 21153 Christina Drive Matteson, IL 60443 (708) 481-9662 nwhamer@comcast.net SUMMARY of QUALIFICATIONS: Creative, multi-faceted and highly-analytical professional seeks to
utilize strengths in project management, business intelligence, mentorship
and cross-functional collaboration in a challenging new position within a
progressive organization that offers opportunities for further professional
growth. Demonstrated success in monitoring quality, reviewing processes,
redirecting struggling projects and meeting budget goals despite adverse
conditions and challenges. Strong track record in the execution of projects that capture the
essence of client objectives. Build loyal, long-term business relationships
with clients, vendors and c-level decision-makers. Solid organizational and leadership skills; proven ability to set
priorities and sustain an efficient work flow. Learn concepts quickly and
apply them to daily business operations. Team player: work effectively with
individuals of various ranks and backgrounds. Possess strong supervisory skills to assess project specifications,
oversee employees, monitor quality production, review processes and
meet/exceed objectives. Contribute to the formulation of project and
deployment strategy. Interpret business data, effectively forecasting to
spearhead and implement solutions that drive bottom/top line performance and
optimize daily operations/processes. CORE COMPETENCIES Cross-Functional Team Collaboration & Management Cost-Savings & Operational Optimization Process Enhancement & Improvement Staff Leadership & Mentorship Risk Identification, Management & Mitigation Research & Development Microsoft Office Suite/Project/WebEX Relationship-Building & Client Retention Regulatory Compliance Internal & External Communications PROFESSIONAL HIGHLIGHTS COMCAST COMMUNICATIONS Naperville and Tinley Park, IL
2007 to Present Project Manager, Business VoiceEdge - Naperville, IL (2012
to Present) Charged with the conceptualization of project and deployment strategy
as well as assessing specifications, defining timelines/budgetary
requirements, recommending resource allocation and managing project
deliverables for the integration of Business VoiceEdge, Comcast’s Voice over
Internet Protocol (VoIP) solution, for a diverse client base (currently
comprised of more than 45 accounts). Partner directly with internal business
units (Sales and Engineering), executive teams, finance personnel, clients
and third-party vendors to gather business requirements, translate
technology-business needs and create project plans, methodologies, budgets,
RFPs, business cases, timelines and goals. Develop project scope, costs, plan
and implementation strategies. Full accountability for the establishment and
ongoing tracking of project milestones throughout project lifecycle. Utilize
risk management and contingency planning methodologies to ensure seamless
solution integration. Interface frequently with clients and vendors, providing comprehensive
education regarding the integration process and project scope/requirements
prior to service delivery. Serve as a client advocate to ensure on-time, on-budget and on-spec
execution of solution integration. Maintain open lines of communication with key stakeholders throughout
project lifecycle to maintain compliance with expectations and promote
complete client satisfaction. Collaborate with provisioners and carriers on solution design and
implementation efforts. Billing and Repair Supervisor - Tinley Park, IL (2007 to
2012) Oversaw daily operations within a fast-paced, high-volume 24/7 call
center, providing leadership, direction and ongoing motivation/support to
highly-skilled teams of as many as 17 Customer Account Executives (CAEs)
responsible for receiving inbound customer calls. Ensured the accurate and
timely resolution of all customer concerns pertaining to technical repairs. Worked
with senior management to maintain a constant focus on identifying and implementing
new procedures to increase service efficiency, quality and customer
retention. Enforced strict compliance with organizational policies and
departmental procedures throughout operations. -- Continued on Second Page -- Nichelle Wimbley-Hamer
-- Page Two -- Comcast; Billing and Repair Supervisor - Tinley Park, IL, continued... Identified corporate objectives and established priorities to
effectively produce sustainable results. Trained new staff members in Standard Operating Procedures (SOPs);
monitored and assessed staff performance levels using Key Performance
Indicators (KPIs), identified areas in need of enhancement or rectification
and implemented corrective actions when necessary. Summary of Achievements: Called on repeatedly by senior management to manage a wide range of
specialized projects in addition to Billing and Repair Department
responsibilities; assisted cross-functional teams in developing accurate
project budgets and plans, ensuring compliance with client schedules, budgets
and process requirements. VOLT Naperville,
IL
2007 Account Manager Strategically steered all facets of sales operations across a
high-volume territory. Responsible for effectively prospecting, negotiating
and securing new business, utilizing cold calling techniques in order to
facilitate sales and increase opportunities through expansion into new
markets. Managed all areas of sales, account development, program development
and implementation, reporting, forecasting and market analysis. Ensured data
integrity and consistency when uploading data into automated system. Developed and mentored inside sales staff with a core focus on the
understanding and implementation of innovative sales strategies and SOPs. Summary of Achievements: Consistently met/exceeded weekly appointment/revenue growth
objectives; maintained exceptional client satisfaction/retention rates.
SCHNEIDER LOGISTICS PAYMENT SERVICES Homewood,
IL
2003 to 2006 Account Manager, Walmart Promoted the sale of diverse software solutions/services to this
industry-leading retailer (Walmart) with an annual freight of more than $2B. Facilitated
open lines of communication to transportation carriers pertaining to payment
documentation processing, rejections and duplications. Coordinated meetings
with clients/carriers to identify current processes in need of enhancement. Performed routine account maintenance functions including the
development of profiles, reference files, internal accounts as well as OPR
client configurations and IT change verifications. Summary of Achievements: Served as consultant to the top ten transportation carriers including
Yellow, J.B. Hunt and Roadway, resulting in increased weekly client revenues
of 10%. VERIZON BUSINESS Downers Grove and Oak Brook,
IL
1997 to 2002 (formerly WorldCom/MCI WorldCom) Resource Manager (2001 to 2002) Fast-track promotional growth through a series of progressive roles
with increasing responsibility including Premier Account Consultant (1997 to
1998), Switch Circuit Designer (1998 to 1999), Installation & Maintenance
Technician II (1999 to 2000) and Customer Service Supervisor (2000 to 2001). PROFESSIONAL DEVELOPMENT & FORMAL
EDUCATION PROJECT MANAGEMENT INSTITUTE Chicago, IL Project Management Professional (PMP) Certification, To Be Conferred
2014 GOVERNORS STATE UNIVERSITY University Park, IL Bachelor of Arts in Liberal Arts PRAIRIE STATE COLLEGE Chicago Heights, IL Project Management Certificate DEPAUL UNIVERSITY Chicago, IL Telecommunications Certificate |
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Languages: |
Languages |
Proficiency Level |
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English |
Intermediate |
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